How do I get help?



CALL 1-800-FOR-MERCedes (1-800-367-6372)
Please have the following information ready:

  1. Your Name
  2. Vehicle Identification Number
  3. Year, Model, and Color of Vehicle
  4. Telephone Number Where You Can Be Reached
  5. Disabled Location of Vehicle
  6. Description of Problem


If your vehicle is equipped with mbrace® and you are a mbrace® subscriber:

  1. Press the Wrench Button* in your vehicle (located in armrest or overhead console).
  2. You will be connected with a Roadside Assistance Dispatcher. mbrace® will automatically send the dispatcher information about your vehicle type and location.**
  3. Describe the problem you are experiencing to the Dispatcher.
  4. The Dispatcher will send appropriate service personnel to your location.

mbrace® Mobile Application (for iPhone and BlackBerry):

  • Launch the application
  • Login with your Account Number and PIN (If you forget your mbrace® account number or PIN. Call the Mercedes-Benz mbrace® Response Center at 1-866-990-9007 or press the i-Button in your vehicle)
  • Touch or scroll and click on the Assistance button to access Assistance screen
  • Touch or scroll and click on the “Call” button next to Call M-B Roadside Assistance.
* See your operator’s manual for complete instructions.
** Only where cellular and GPS are available.

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